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Later, the complaint państwa rejected again due jest to the player’s unresponsiveness. The player from Brazil has requested a withdrawal prior to submitting this complaint. The player from Germany has requested a withdrawal five days prior jest to submitting this complaint. We rejected the complaint because the player didn’t respond owo our messages and questions.
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The player had disputed this, stating that he had continued playing for several hours after completing the nadprogram wagering. Despite our efforts to mediate, the casino did not respond jest to our inquiries. As the casino was operating without a valid license and didn’t refer to any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using bonus money. She stated that her withdrawal request was canceled after she had been repeatedly asked jest to provide personal data and photos.
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The casino’s on-line chat informed the player that he did not qualify for the premia due owo high nadprogram turnover. The player had sought a refund of his deposit but państwa told żeby the casino that he had jest to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose jest to continue playing with these funds. The player from Italy was facing challenges with withdrawing his winnings amounting to 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based pan VIP stan.
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